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Feb
8
Speed up processing your support tickets
Posted by Rami Aalto (M-Files) on 08 February 2019 11:28 AM

Support tickets usually indicate there is a problem somewhere and that is never nice. Waiting is also never nice, but luckily there are ways to help us in Support to process your ticket faster.

Check our other information sources for answer

Provide us with more applicable information

  • The M-Files client and server versions used
  • The operating system version used
  • The database used
  • Any error messages (if possible, please use the button labeled 'Details' in the error dialogue and copy-paste the error to the message)
  • Screen captures
  • Event logs

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Jul
10
M-Color with AutoCAD 2019 support is published!
Posted by Rami Aalto on 10 July 2018 11:14 AM

M-Color version 9.9.571.0 is now published. The most notable change is the support for AutoCAD 2019. Please note that AutoCAD LT 2019 is not supported (last supported AutoCAD LT version was 18.0).

The new M-Color version can be found here:

http://www.m-color.com/

 

The downloading links are also updated in the following Kayako articles:

INFO: Downloading and Installing M-Color 9.9

INFO: M-Color 9.9:n lataaminen ja asentaminen


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Mar
13
Submitting a Support Ticket
Posted by Sami Peltola on 13 March 2018 11:31 AM

Welcome to M-Files support!

You can submit a support ticket by logging in to our portal and by selecting Submit a Ticket.

If you don't have an account for our support portal yet, please use the Register button to register a new account.

You can read more about the registration process in detail and how to submit and follow M-Files support tickets here:

How to register, submit and follow M-Files support Tickets


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Mar
9
M-Color support for AutoCAD 2018 LT will end at version 2018.0
Posted by Kimmo Pyhältö on 09 March 2018 10:09 AM

M-Color has previously been compatible with both the full AutoCAD versions as well as AutoCAD LT. The compatibility with AutoCAD LT relies on 3rd-party technology, which will unfortunately no longer be available for any AutoCAD LT versions newer than AutoCAD LT 2018.0. Because of this, we will not be able to continue providing compatibility with AutoCAD LT beyond AutoCAD LT 2018.0.

Support for the full AutoCAD versions will continue beyond AutoCAD 2018, too.

If you have any questions regarding this matter, please contact support.m-files.com. We apologize for the inconvenience this creates.

 

To get the M-Color working again, please uninstall the AutoCAD LT 2018 updates like 2018.1 and/or 2018.1.1 with the following instructions:

1. Search "Programs" and select Add or remove programs

2. On the right side, under Related settings select Programs and Features

3. On the left side select View installed updates

4. Right click from "Autodesk AutoCAD 2018.1" and click Uninstall

5. After uninstalling the update, restart AutoCAD


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Mar
9
M-Color tuki AutoCAD 2018 LT:lle loppuu versioon 2018.0
Posted by Kimmo Pyhältö on 09 March 2018 10:05 AM

M-Color on ennen ollut yhteensopiva molempien, täyden AutoCADin ja AutoCAD LT:n kanssa. Yhteensopivuus AutoCAD LT:n kanssa riippuu kolmannen osapuolen teknologiasta, jota ei valitettavasti ole saatavilla mihinkään uudempaan AutoCAD 2018 LT -versioon kuin 2018.0. Tämän vuoksi emme pysty tarjoamaan yhteensopivuutta AutoCAD LT:n kanssa versiota 2018.0 pidemmälle.

Tuki täydelle AutoCAD:lle jatkuu myös version 2018.0 jälkeen.

Mikäli sinulla on kysyttävää asiaan liittyen, voit ottaa yhteyttä osoitteessa support.m-files.com. Pahoittelemme asian aiheuttamaa haittaa.

 

Saatte m-Colorin toimimaan poistamalla AutoCAD LT 2018.0 uudemmat päivitykset kuten 2018.1 ja 2018.2 seuraavilla ohjeilla:

1. Search "Programs" and select Add or remove programs

2. On the right side, under Related settings select Programs and Features

3. On the left side select View installed updates

4. Right click from "Autodesk AutoCAD 2018.1" and click Uninstall

5. After uninstalling the update, restart AutoCAD


Read more »




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