Frequently Asked Questions
Frequently Asked Questions: M-Files Server Administrator
Scans coming in as TIFF instead of PDF or When OCR is Not Working
Posted by Ramez Mohsene (M-Files) on 16 May 2018 06:15 PM

If you experience an error stating "Conversion to searchable PDF failed. The input file could not be loaded, possibly due to a wrong format." whether this happens in the client side or on an automated operation such as a file scan, the most common resolution here is to simply restart the M-Files Auxiliary service, which will also require the prerequisite service of M-Files Server service to be restarted.

Be sure to plan this restart with a maintenance window and notify your users as there will be an interruption of M-Files service to your end users.

M-Files Customer Support Team,

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