Frequently Asked Questions
Frequently Asked Questions: M-Files
Document Templates do not populate data in Office Application like Word or Excel
Posted by Ramez Mohsene (M-Files) on 17 May 2018 04:52 PM

If you run into a situation where you create an instance of a template from M-Files, fill out the metadata card, and then the Office Application such as Word or Excel opens up with the fields empty, chances are the MFstatus.exe is not running or responding properly.

The most common fix here is to simply restart the entire computer. Afterwards, the functionality should return.

If that does not work, try uninstalling M-Files, rebooting the machine, then re-install M-Files.

In very rare cases, you may have to have the Office Application open prior to creating an instance of the template in order for the data to come across into the fields. This is likely related to a trust setting in Office itself, not a configuration of M-Files.

M-Files Customer Support Team,

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