Frequently Asked Questions
Assignment Notifications Are Not Received as Expected
Posted by Ramez Mohsene (M-Files) on 29 January 2019 10:27 PM
This document describes technical issue regarding a user not receiving assignment notifications from M-Files Server.
All supported versions of M-Files.
When sending an assignment notification (because it sends as the creator of the assignment, not the Send From account settings in SMTP) and a 554 "client does not have permission to send as this sender" error appears, the cause is the SMTP server does not allow "send on behalf of" setup properly. Also, it can be any series of 550 or 55x errors reported in the Event Viewer logs.
The cause for this is that by default, email servers do not allow to "send on behalf of" a user in order to lock down false impersonation. Assignment notifications are by default generated as the actual user creating the notification, not the general SMTP settings of the M-Files Server.
Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Motive\M-Files\<version>\Server\MFServer
Value name: NewAssignmentSenderFromSettings
Value type: REG_DWORD (DWORD 32-bit Value)
1 = Sender (from) address for "New assignment" notification is taken from Notification Settings (M-Files Admin Server Management).
0 (default) = Sender (from) address for "New assignment" notification is taken from assignment owner
**A server reboot will be required for this setting to take effect.**