Frequently Asked Questions
Frequently Asked Questions
Chronoscan Update Stops Services
Posted by Joey Stewart (M-Files) on 07 February 2019 08:14 PM

1. Overview
This document describes issues presented after Chronoscan Application is automatically updated.

2. Impacted Products and Versions
M-Files is only impacted by the use of the Chonoscan Application. M-File tools work as expected. Chronoscan application fails to run correctly after auto-update.

Impacted Chronoscan Version:

3. Symptoms
Processes fail to run: wci_export, wci_import, wci_processing_server, and wci_web_server.

4. Cause and Reason
Cause & Reason: identified as an Enterprise auto-update installer issue. The Enterprise software doesn't update all elements of the application needed.

5. Solution / Workaround
The solution was provided by Chronoscan Support ( In these cases, it is required to install both installers, Desktop and Enterprise, separately since the Enterprise software doesn’t have the auto-update capability.

6. Reference Documents

Chronoscan Software Installers:

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