Frequently Asked Questions
Frequently Asked Questions
Issue with Word Add-In: Word has encountered a problem (0x800A13E9)
Posted by Peter Sandberg (M-Files) on 13 February 2019 01:38 PM

 

Problem description:

  • When you open Word the M-Files ribbon has most of the options greyed out

 Word Ribbon Greyed Out

  • Saving Word document doesn’t work if M-Files Add-in is enabled. Saving Word document results in error message:

Connect.cpp, 488, Word has encountered a problem. (0x800A13E9)
AbstractOfficeApplication.cpp, 132, Word has encountered a problem. (0x800A13E9)
WordSaveInMFilesAction.cpp, 90, Word has encountered a problem. (0x800A13E9)
MSWordApplication.cpp, 878, Word has encountered a problem. (0x800A13E9)
MSWordApplication.cpp, 137, Word has encountered a problem. (0x800A13E9)

This issue affects the users of the Windows 10 October 2018 Update and certain regions, for example "English (Switzerland)". To fix it you will need to change your regional format:

  1. In the Windows Search enter Regional & Language Settings.
  2. Click Additional date, time, & regional settings and then click Change location.
  3. On the Formats tab, click the Format dropdown menu and then select English (United Kingdom) or English (United States).
  4. Restart Word


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