Frequently Asked Questions
Frequently Asked Questions: M-Files Server Administrator
Error message: 'jQuery' is undefined
Posted by Rami Aalto (M-Files) on 25 March 2019 02:46 PM

1     Symptoms

When trying to launch M-Files, similar error messages are displayed:

CustomControlSite.cpp, 1051, 'jQuery' is undefined (0x80040008)
Home Screen: jquery.placeholder.js, 16, 'jQuery' is undefined (0x80040008)
MErrorHelper.cpp, 2395, 'jQuery' is undefined (0x80040008)

CustomControlSite.cpp, 1051, Object doesn't support this property or method (0x80040008)
Home Screen: jquery-3.1.1.min.js, 3, Object doesn't support this property or method (0x80040008)
MErrorHelper.cpp, 2395, Object doesn't support this property or method (0x80040008)

CustomControlSite.cpp, 1051, '$' is undefined (0x80040008)
Home Screen: home_common.js, 75, '$' is undefined (0x80040008)
MErrorHelper.cpp, 2395, '$' is undefined (0x80040008)

CustomControlSite.cpp, 1051, Object expected (0x80040008)
Home Screen: home.htm, 85, Object expected (0x80040008)
MErrorHelper.cpp, 2395, Object expected (0x80040008)

2     Cause and Reason

This is a common error in Windows 7 and Windows Server versions that have Internet Explorer 10 installed by default. IE10 lacks certain element handling functions needed to render the M-Files user interface and an error is generated.

3     Solution / Workaround

The issue is resolved by updating Internet Explorer to latest version (version 11 at the time of writing).

4     Impacted Products and Versions

M-Files versions 2018 and Online, i.e. all above version 12.

5     Reference Documents

M-Files user guide, System requirements - https://www.m-files.com/user-guide/latest/eng/System_requirements.html

M-Files Admin tool and Windows Server 2012 - https://support.m-files.com/index.php?/Knowledgebase/Article/View/255

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