Frequently Asked Questions
Frequently Asked Questions
What to do if M: drive is missing
Posted by Devansh Parekh (M-Files) on 18 April 2019 08:27 PM

1. Overview

This document outlines steps to take when a user's M: drive has gone missing.

 

2. Explanation

a. Check if Antivirus software is scanning any of the M-Files drives, installation folders, or services

b. Check if MF Status.exe is running, run if it is not

c. Restart M-Files Client (Version Number) from Services window

d. Get the driverquery.txt and adjust the path if needed

 

This can occur from a unexpected or faults shutdown of M-Files. Check Windows event logs if needed. 

 

3. Result

M: Drive will appear in the file system and be accessible. 

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