Frequently Asked Questions
Frequently Asked Questions
Unable to preview using touch device for M-Files Web
Posted by Elizabeth Boleyn (M-Files) on 10 May 2019 07:46 PM
  • Overview /Work Notes

M-Files Web, receive error message attempting to view PDF in IE browser.
"PDF document viewing is not currently supported by the Mobile viewer"


  • Solution /Workaround

With touch enabled devices, the preview is handled by the Mobile aspect of the application, versus the standard
Web access.

Currently to view the different files in touch devices, instead of emulating using IE 11 it will need instead to set the
Emulator User Agent string to Chrome so users not to have issues.
Change the Emulator User Agent string to Chrome.

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