Issues with shadow copy based backup tools and M-Files
Posted by Lassi Lehtinen (M-Files) on 28 June 2019 05:08 PM
Last updated 28 June 2019
Since the release of M-Files 2018, it has been reported that various Volume Shadow Copy (VSS) based backup tools may fail to create backups when M-Files is installed.
2 Products and versions
Since M-Files 2018. First affected public release 12.0.6400.37.
3 Solution / workaround
If the issue occurs on a server system where M-Files Desktop software isn't necessarily needed, then simply uninstalling M-Files Desktop will help to avoid this issue.
Starting from M-Files January 2019 Update (version 19.1), following solution is available too.
After this, M-Files drive type will be 'RAM Disk'. To check it, right-click M-Files drive letter in Windows File Explorer and select 'Properties'.