Frequently Asked Questions
Frequently Asked Questions
Common views not updating to users
Posted by Timo Lahti (M-Files) on 28 August 2019 10:39 AM

Version 1.0 | Last Updated 27 August 2019

1     Overview

When an M-Files user that has permissions to create common views creates or modifies one, the changes or the new view does not show up to the other users.

This article explains how to solve such situation.

2     Workarounds

This situation could be result of known software M-Files bugs ID 83214 and ID 144031 that are currently being investigated by product development.

Workaround 1:

Check that the view editor has the same M-Files Desktop version build than the others. If the editor’s M-files Desktop is newer than the other users versions, this issue will most likely occur.

Workaround 2:

Emptying the local cache container of the M-Files Desktop.

  • Please note that if there are any documents or items checked out for editing on the computer during this operation, all changes will be lost. It is important to check in important items and documents before this operation is done.

 

  • Clearing the local cache needs administrator privileges on the computer::
  1. Check in all important documents and items that are checked out and have been edited on the computer
  2. Log out of M-Files client
  3. Click the M-Files logo in the notification area (usually next to the clock, in the bottom-right corner of the screen)
  4. Select Settings > M-Files Desktop Settings
  5. Select Settings tab
  6. Click "Computer-specific Settings" -button
  7. (if asked for confirmation on allowing the app to make changes to the computer, answer "Yes")
  8. Click "Destroy Local Data..." -button
  9. Select the appropriate document vault from the list and click "Destroy"
  10. Log in to see if the changes are now taking place.

 

If the issue is not solved by these instructions, please contact M-Files customer support: https://support.m-files.com

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