Frequently Asked Questions
Frequently Asked Questions
How to collect logs related to licenses
Posted by Mikko Punta (M-Files) on 30 August 2019 12:24 PM

1 Overview

In case you have issues with licenses, e.g. releasing license, there are specific logs that can be enabled to provide more information about the issue. Please repeat the issue with following registry keys set and send those logs to M-Files Support for further investigation. After the needed logs are gathered these registry keys can be set back to default values.
 

2 Solution

 You can enable logs with these server-side registry settings:
 [HKEY_LOCAL_MACHINE\SOFTWARE\Motive\M-Files\<version>\Server\MFServer\Logging]
"Enabled"=dword:00000001
"EnableVerboseLogging"=dword:00000001
"LogDir"="%TEMP%\MFilesLogs"
"FlushIntervalInSeconds"=dword:0000000a
"LogCategories"=dword:00000002
 
By default the location of log files is %TEMP%\MFilesLogs. (In test environment: C:\Windows\Temp\MFilesLogs.)
Enabled and EnableVerboseLogging are set to 0 by default, change the values 1 to enable logging. No need to restart M-Files Server services.
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