Frequently Asked Questions
Frequently Asked Questions
Capturing network logs using Wireshark
Posted by Ariful Mahmud (M-Files) on 27 September 2019 11:00 AM

1     Overview / Work Notes

Sometimes M-Files support person can ask you to collect network logs using Wireshark which is required for troubleshooting network communication related issue for M-Files.

Wireshark can be downloaded from here:

2     Solution / Workaround

Wireshark is a standard network communication tool with good analysis option. In several scenarios Wireshark can be used to capture network logs. For example:

  • If there are constant application connection breaks with M-Files client and server.
  • The data transfer performance is slow into uplink or downlink.
  • The M-Files client can't connect to the vault.
  • M-Files server does not find SQL-server.

Collecting network log using Wireshark:

  • Open Wireshark and press Ctrl+K which will open capture interface option. Select the correct network interface you want to trace if you have several network adapters.
  • Press Start or CTLR+E to start capturing logs.
  • Press Stop or CTRL+E for stopping logging.
  • From the File menu select Save as and save the log in a desired location with file name in pcapng format.
  • It is recommended to compress and encrypt the saved log file with WinZip/7z before sending it to M-Files support.


Fig: Capturing network logs using Wireshark

(0 vote(s))
This article was helpful
This article was not helpful

Help Desk Software by Kayako case