Frequently Asked Questions
Frequently Asked Questions
Installing a license fails for Compliance Kit or other vault application license was not accepted
Posted by Ramez Mohsene (M-Files) on 04 October 2019 12:32 AM

1     Error

Error message with "The license was not accepted. License is incorrect. The file is either not a license or corrupt or falsified. License decoding fails" in regards to compliance kit accelerators or any vault application.

2     Solution

Perform this action from the machine that you are attempting to install the license. Under Group Policy Editor, locate the following and remove the defined setting:

Computer Configuration >> Windows Settings >> Security Settings >> Local Policies >> Security Options >> "System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing" to "Enabled".

 Once removed, reboot the machine, then download a new copy of the license from our website, and attempt to install it once again.

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