Frequently Asked Questions
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Frequently Asked Questions

 1 OVERVIEW Some cloud customers have reported cloud vault connection issues after the May 19th cloud vault update (version 19.5.7811.7.) This is a sample error message: CoShellFolder.cpp, 1005, The parameter is incorrect. (CRemoteSettingsManager is...
When emailing a link to an object inside an M-Files document vault and the recipient opens the email on a mobile phone, it's possible the link looks something like this: > M-Files URL properties.pdf (Desktop, Web > [https://kb.cloudvault.m-files.com/Def...
You might have come across a situation where the filename changes if the file is exported outside of M-Files. The filename may have a "{2}" in it that wasn't present in M-Files. There is a good reason for this. The "/" is a prohibited character in Windo...
PROBLEM DESCRIPTION In some cases, "Filters" tab used to refine searches on M-Files Desktop does not show any options. Normally, at least "Scope" and "Object type" options should be visible. POSSIBLE REASON AND SOLUTION One possible reason for this is...
There have been numerous cases while trying to use the "Sharing, E-mail and PDF" > "Send Link by E-mail" have resulted in an error: > EmailClientThread.cpp, 224, An error occurred in the e-mail > application. > Make sure that the e-mail application is a...
If you are using Microsoft SQL Server as the database engine for your M-Files document vault and suddenly many operations in M-Files start to produce errors like "Violation of PRIMARY KEY constraint.. Cannot insert duplicate key in object..." then ...
Version 1.0 | Last Updated February 28, 2019 1     OVERVIEW M-Files does not scale with 4K screen resolution. The following is a work around to this issue until a real solution is made in place. 2     IMPACTED PRODUCTS AND VERSIONS M-Files is the on...
1     OVERVIEW Use of Microsoft Access Database Engine Redistributables is not recommended with M-Files (i.e. importing value lists or objet types from an Excel file). These redistributables are typically used to transfer data to or from Microsoft Access...
Using a custom placeholder in metadata card configuration rules consists of two steps: * Define a custom placeholder. * Assign the placeholder's value as a dynamic value for some property. The image below illustrates an example configuration where:...
STEPS TO REPRODUCE: 1. Creation of separate assignments as part of one workflow step (E.g. In Progress) 2. Assigning separate assignments to one specific responsible user as part of the workflow step 3. Transition into another workflow step (E.g. Ready...
1     OVERVIEW This document describes technical issue regarding a user not receiving assignment notifications from M-Files Server. 2     IMPACTED PRODUCTS AND VERSIONS All supported versions of M-Files. 3     SYMPTOMS When sending an assignment no...
Vault index data is redundant data, it is not absolutely necessary to back it up as it can be rebuilt. However, especially in large vaults, loss of index data will result in a demanding indexing operation, during which full text searches from the data (me...
In some cases it would be handy if you could change the "Assigned To" property of an assignment to someone else, but trying this gives you an error. Changing an assignment's "Assigned To" property requires "Full control of vault" permissions. Unfortunat...
Problem: Changing the user account or username to new login account with compliance kit or QMS creates an error stating "This operation is not allowed when the electronic signature and Compliance module mode is active." Similar error message can occur i...
As default, M-Files shows the display names of the values based on the built-in Users value list in the "Firstname Lastname" format, as shown in the attached screenshot. You can change the display name format by applying the following registry value in Wi...
If you want to use your own icons for your workflow states, it is quite easy, but first you need to know where it's done. The short answer is: in M-Files Admin tool. The longer and more accurate answer is: * Open M-Files Admin tool * Open [Vault N...
1     INFORMATION Quite often, we are asked if the "Check-In Immediately" checkbox at the bottom of the New Document metadata card is available to be selected by default. Unfortunately, this feature does not exist today. 2     FEATURE ENHANCEMENT Our ...
1. OVERVIEW This document describes issues presented after Chronoscan Application is automatically updated. 2. IMPACTED PRODUCTS AND VERSIONS M-Files is only impacted by the use of the Chonoscan Application. M-File tools work as expected. Chronoscan app...
 1 OVERVIEW Some Windows 7 workstations and Windows 2012 servers have not been able to connect to cloud vaults or create new cloud vault connections since April 28th M-Files Cloud maintenance break. Typical errors given by M-Files Desktop include: * ...
Enabling _Developer Options_ on your Android device gives you a few more advanced settings. Other than making these additional settings visible, it will not make any changes to your device. _STEP 1:_ Visit your device's _Settings_ app and select _About_...
Starting with Windows Server 2008 and Windows Vista with Service Pack 1 (SP1), Windows Error Reporting (WER) can be configured so that full user-mode dumps are collected and stored locally after a user-mode application crashes. Applications that do their ...
Windows 10 ships with it's own built-in antivirus software, Windows Defender. This is a good feature to have in any operating system. However, if another antivirus software is installed on the computer, Windows Defender should be disabled automatically. T...
When using the Compare function in the M-Files ribbon inside Word, and you select the older document you want to revise, Word should display your current document and the older document on the right-hand side. https://www.m-files.com/user-guide/2018/eng...
M-Files 2018 was made publicly available on December 13, 2017. It featured the new Intelligent Metadata Layer (IML) to provide a unified and simple interface that enables users to quickly access documents and other information regardless of the system in ...
The Compliance Kit license could go invalid for one of the following reasons, but it will not actually check to make sure the M-Files Compliance Kit license is valid until a server or vault restart. This can make it so that it will be several months befor...
Beginning with Compliance kit 2015, the Marketing Name version were unified with standard M-Files, which is why the internal Technical Version does not match the Marketing name. This version matrix explains how the technical version corresponds to the m...
1     IMPACTED PRODUCTS AND VERSIONS M-Files version 11.3.x.254 and older. Issue does not occur in M-Files 12.0 and newer. 2     SYMPTOMS When attempting to install a vault application, an error is seen stating: Could not load file or assembly
This is a quick notice of Compliance Kit versions and what version M-Files it belongs to. Below is a summary of the version compatibilities for M-Files Server 2018 M-FILES SERVER COMPLIANCE KIT 12.0.6400.37 2.4.675.50 (CK 2015.3) * 12.0.6550.8 ...
The following is supplemental knowledge in addition to the details provided in the 2018 user guide with regard to mail sources: https://www.m-files.com/user-guide/latest/eng/Connections_to_external_sources_Mail_sources.html Q: If the user chooses to rea...
If there is a need to figure out why a certain program or a process crashes, you can use a utility called PROCDUMP. It is a command line debugger tool, which will dump the in-memory contents of the process of an application into a .dmp (dump) file. Dumps ...
WHAT IS A DUMP AND HOW IS IT USEFUL? A dump is a snapshot of an application at the point in time the dump is taken. It shows what was being executed, which modules are loaded, and if saved with a heap, contains a snapshot of what was in the application's...
1     OVERVIEW / WORK NOTES This error can occur either in the M-Files Desktop UI or be put into the Windows Event Viewer. This error can occur whenever a date is outside of the range of what M-Files can display. Generally years less than 1,000 or years ...
If you encounter a problem in which the date format is not being observed in a concatenated property, here's what you can try: - Go to Settings > Time & Language > Change date and time formats. Make sure that "Short date" field has the desired format ...
_EDIT: Since this KB article was published, there has been an update in the M-Files User Guide that represents new settings available in later versions. For more information, see here: https://m-files.com/user-guide/latest/eng/configuring_automatic_update...
OVERVIEW M-Files 2018 prohibits the use of DTD references in XML when importing files from an external file source and reading metadata from an accompanying XML file. IMPACTED PRODUCTS AND VERSIONS M-Files version 2018 onwards. SYMPTOMS When import...
1     OVERVIEW / WORK NOTES When trying to add or update an Object that utilizes a Connection to External Database and it throws an error similar to: MPropertyPage2.cpp, 102, Duplicate property definition. (0x80040013) MPropertySheet2.cpp, 143, Dupli...
In M-Files 2018 and Online October '18 releases (version 18.10.6895.5) a new feature was introduced: Zoom and Rotate toolbar in Preview tab. The release notes (e.g. https://www.m-files.com/en/release-notes-2018 [https://www.m-files.com/en/release-notes-20...
When migrating an M-Files vault from Firebird to SQL, the below error may be encountered: _Status: Failed. Error: Migrating document vault "[vault name]" failed._ _Copying of database table "TRANSLATION_TID3_OT0_IW" failed._ _Unspecified error. (Uns...
Applies to: M-Files 2018 (12.0.6400.37), M-Files 2018 SR1 (12.0.6550.8). This bug has been fixed in M-Files 12.0.6554.0. Configuring a document vault connection or logging in to the vault may fail with the error "A security package specific error occurr...
1     SYMPTOMS When trying to launch M-Files, similar error messages are displayed: _CustomControlSite.cpp, 1051, 'jQuery' is undefined (0x80040008)_ _ Home Screen: jquery.placeholder.js, 16, 'jQuery' is undefined (0x80040008)_ _ MErrorHelper.cpp, 2395...
In case you have issues when refreshing external object types, you can enable logging for external object types to get more information about the problem. This can be done with the following server-side registy keys: LOGGING CAN BE CONFIGURED (ON/OFF) B...
This article focuses on SQL. When connecting to an external SQL source to get Object Types, you need to specify the log-on credentials. Please refer to the M-Files User Guide: https://www.m-files.com/user-guide/latest/eng/Connection_to_external_database...
Problem: After updating the M-Files client software to version 2018 or higher from 2015.3 or lower, the only properties available in the Advanced Search drop down are "Checked Out" and "Checked Out To". Resolution: The cache from the M-Files Client need...
It is normal in M-Files operations that the IDs of the vault events or objects within an object type are not continuous. During M-Files operations, object IDs and event IDs etc. other ID values are reserved at the time such object or event is being create...
A small, but an often forgotten tip on using the Help in M-Files products: press F1 when you are in a situation where you need help and the M-Files User Guide is opened to that function of M-Files. For example, if you press F1 while creating a view, your ...
1     SYMPTOM An error message is displayed when using M-Files Web Access: > Error: Exception in observer: TypeError: W.GetIdAsStringForRequest > is not a function > > Continue? 2     SOLUTION This problem is related to an M-Files Server upgrade an...
1     OVERVIEW M-Files support may require an event viewer log for investigating M-Files related issues in many cases. M-Files stores detailed logs for different M-Files events in Windows Event Viewer Log. These logs can be helpful while investigating an...
1     OVERVIEW M-Files Desktop shows a warning message if the user will lose read, edit or change permissions for an object after creating the object or after modifying it. These warning messages can be controlled with the registry setting below. 2    ...
You will need some scripting to get the date when the document was created in M-Files. * Make a new property of data type "Date" * In property definition, open "Automatic Values" * Calculated value (VBScript)" add the following script: Option Exp...
By default the metadata card only shows two decimals for real numbers. This default limit comes from Windows' Regional settings. To display more decimals on real numbers, go to Windows Control Panel > Region > Additional Settings, and adjust the "No. of d...
If you have automatic state transitions back and forth then M-Files sees that there is a possibility to create infinite loop and does not allow to save the workflow. You see an error message: "The automatic state transitions of this workflow can lead into...
By default, M-Files stores 10,000 events in the inventory transaction log. When the maximum size is reached, M-Files will automatically remove events from the earliest time. However, if the Electronic Signatures module is in use and the Advanced Event Log...
You can try increasing the default values of the following registry settings on the server if you are having timeout errors with your scripts Default value Registry Key HKEY_LOCAL_MACHINESOFTWAREMotiveM-FilesServerMFServer Value ...
In M-Files 2018 and later, the vault approval process is improved; The approval is requested with a single prompt instead of asking approval for each individual application. M-Files administrator may wish to pre-approve certain vault applications to avo...
1     OVERVIEW In some cases, M-Files support may ask client to send a metadata backup for investigating critical issues. This document describes the process for creating metadata backup for M-Files vault. 2     IMPACTED PRODUCTS AND VERSIONS For MS S...
You are able to completely disable the M-Files Outlook Add-in or Office Add-in if necessary for troubleshooting, for example. This registry key will disable only the Outlook add-in in the client computer. Replace with your current M-Files desk...
1     OVERVIEW Disabling notifications in a document vault is a frequently asked feature. It is also a feature we are working to develop in M-Files. This article describes the methods of disabling the different kinds of notifications in M-Files. This a...
Our download pages were changed a bit after the release of M-Files Online in August 2018. Here's how to download updates from the new pages. M-FILES CLOUD VAULT SUBSCRIPTION Login to the Subscription Management Portal with admin credentials (https://ma...
There is a feature to pop up the metadata card of an object, and have it updated when another object in listing view is selected. You can pop up the metadata card with ALT-ENTER or by right-clicking an object and choosing "Properties". This feature is p...
In the latest versions of M-files 2018 Desktop, there is an issue in media file preview; video files, such as .mp4 ori .avi files, play not play correctly in the preview window. This issue can be fixed by setting Windows Media player as the Windows defa...
In M-Files 2018 (12.x.x.x), several M-Files functions are hidden by the default Desktop Client UI such as the ability to Refresh External Objects or "Add a Document from Scanner...". The menu required to access these options can be found by simply pressin...
1     OVERVIEW This document covers how to get an object count in a vault with the use of the Admin Tool. Keep in mind that for enterprise level vaults, this is NOT RECOMMENDED as this will tax performance of the database. 2     STEPS * Open Admin t...
Here is some code that can be used to import an Event_Log.xml file exported from M-Files Admin into SQL for a more in depth analysis. I've also provided a sample query at the end that will provide a count of Events by Hour which has been useful for find...
The following error might be triggered when the user trying to import more than 1000 users from active directory to M-Files. Error: CoSnapInComponent.cpp, 815, Failure in retrieving the members of the group "XXXXXMfiles.XXXXX.ReadAccess [XXXXXMfiles.X...
M-Files URL properties document (https://kb.cloudvault.m-files.com/Default.aspx?#3ECA226F-7B54-428B-B539-DE443E6134EC/object/BE2AA2E4-8B75-43DF-8E31-C045A31938B0/latest [https://kb.cloudvault.m-files.com/Default.aspx?#3ECA226F-7B54-428B-B539-DE443E6134EC/...
The Date and number formats that are visible in M-Files UI are following the formatting set in Windows Regional settings on Current user or System account. Current user regional settings can be managed from Control Panel -> Clock, Language, and Region -> ...
Sometimes when configuring connections to external databases, you might want to use the same source column for two or more properties in M-Files. You can do this by repeating the source column in your SELECT statement. This will return several instances o...
Two grouping functions (InitialGroup() and FirstLetters()) were discarded from the view grouping level UI around the build 12.0.6678.0 because those functions could degrade the performance in some cases. Views that were built before and include one of tho...
Welcome to M-Files Support! You can submit and follow M-Files support tickets using the Kayako support tool to ensure the best possible M-Files support we can provide. To start, create a new support account by selecting "Register" from the Support hom...
There is a registry setting available to disable the ID number from the file name when it is being copied from M-Files to file system. Please take note, that it might cause serious problems if the ID is removed and the files are then imported back to va...
1     OVERVIEW With non-built-in object types, the default icon for class objects is the icon that has been set as the object type's icon. This icon can be changed to make it easier to differentiate between classes of the same object type and to further ...
1     OVERVIEW It is possible to set new icons for workflows. These icons replace the default ones and show up on the metadata card workflow area. Custom icons can clear up the workflow process for the user and make it easier to differentiate between dif...
If you delete an object in M-Files, it can be restored (unless it has been destroyed). But if you have deleted a traditional folder, the process for restoring the folder is different. If you want to restore only the traditional folders, it must be done ...
You can use the following command to uninstall any currently installed version of M-Files via the command prompt without having the corresponding version's msi package available: wmic product where "name like '%%M-Files%%'" uninstall /nointeractive
By default custom rules gives string type of proposals in M-Files Text Analytics. For dates this can be changed by adding configuration property like the following: "normalizeAs": "Date(fi-FI;d.M.yyyy)", If the string to be normalized already happens ...
This knowledgebase article describes how to establish a connection between M-Files to an Oracle database. First, install Oracle's database drivers on the M-Files server computer. NOTE: M-FILES SERVER SERVICE MUST BE OFFLINE DURING THE DRIVER INSTALLATIO...
In M-Files 2018, when selecting a value from a dropdown on a metadata card, an additional empty line is created automatically. This is handy in most cases, but there are also circumstances in where you might want to disable this feature. HOW TO DO IT C...
Valuelists in metadata cards can easily have a lot of items. The amount of shown items can be limited by typing the first letter/letters of the items name. Valuelists can show a maximum of 50 items by default, but if you have for example 65 items on your ...
HTML TO PDF CONVERSION TOOL FIX If this function is not working you want to check a few things first. * Navigate to "C:Program FilesM-Files19.3.7411.0Client" and reinstall the PDFX7SA_sm.exe * Restart the machine and see if the problem still exist...
MFAutonomyConsole is a command line tool for making queries directly into the IDOL. It can give you status information about every engine as well as you can make searches directly to IDOL. That way you can rule off the influence of the M-Files. For exampl...
Sometimes, for example for increasing the server performance it is necessary to move IDOL index to another server. Usually there is no option for re-indexing (which can take weeks). One alternative option is to move the index files to the new server. Th...
When testing different IDOL setups there might become a situation, where multiple testing setups including registry settings and IDOL indexes have been created. As time passes, the configuration file will be bloated by deprecated index configurations and ...
NOTE: IDOL installation and configuration is currently a complex setup and it is generally suggested to have the assistance of M-Files or other skilled staff in setting it up and configuration. IDOL FAQ'S Q: What's the difference between the regular M...
For a view with less than optimal performance, there are certain steps and tricks you can use to diagnose/fix the issue * To enhance performance, limit the view as well as possible using the filter - especially try limiting by object type. * Use of ...
1     OVERVIEW Working with large files and having them searchable by content may be not working with the default settings. Use case: Add a large file, for example file(s) of over 400 MB, into M-Files. The files are created in M-Files with no issues. A...
The process of indexing metadata and file data of vault objects can be very memory intensive and can take an extended amount of time. It is not recommended to start a "Rebuild Full-Text Search Index" task during working hours. Small vaults can be indexed ...
DOWNLOAD LINKS You can download M-Color 9.8 using the following links: English: M-Color 9.8.549.0 (English) [http://www.m-color.com/m-color/files/M-Color_eng_9_8_549_0.msi] German: M-Color 9.8.549.0 (German) [http://www.m-color.com/m-color/files/M-Color...
DOWNLOAD LINKS You can download M-Color 9.9 using the following links: English: M-Color 9.9.571.0 (English) [http://www.m-color.com/m-color/files/M-Color_eng_9_9_571_0.msi] German: M-Color 9.9.571.0 (German) [http://www.m-color.com/m-color/files/M-Color...
LATAUSLINKIT Voit ladata M-Color 9.8:n seuraavista linkeistä: Suomi: M-Color 9.8.549.0 (suomi) [http://www.m-color.com/m-color/files/M-Color_fin_9_8_549_0.msi] Englanti: M-Color 9.8.549.0 (englanti) [http://www.m-color.com/m-color/files/M-Color_eng_9_8...
LATAUSLINKIT Voit ladata M-Color 9.9:n seuraavista linkeistä: Suomi: M-Color 9.9.571.0 (suomi) [http://www.m-color.com/m-color/files/M-Color_fin_9_9_571_0.msi] Englanti: M-Color 9.9.571.0 (englanti) [http://www.m-color.com/m-color/files/M-Color_eng_9_9...
SUMMARY The M-Color support site contains a combined KNOWLEDGE BASE and a TROUBLE TICKET system. New trouble tickets can be created by all M-Color users by using the web form. In this article it is told how the trouble ticket system works. If you have...
WINDOWS SERVER AS M-COLOR LICENSE SERVER Although Windows server platforms are not officially tested, the M-Color license server seem to be working well with them. The used Server version should use the same kernel as the M-Color compatible Desktop versi...
Will I be able to run M-Files (x86/x64) on a Personal Computer with a Windows 10 S OS? Windows 10 S is designed to run on low spec, educational PCs and what differs most from Home or Pro is that apps that are not currently available in the Windows Store...
PROBLEM DESCRIPTION: * When you open Word the M-Files ribbon has most of the options greyed out * Saving Word document doesn't work if M-Files Add-in is enabled. Saving Word document results in error message: _Connect.cpp, 488, Word has encountere...
In many - if not most - cases, when a disaster happens, it happens suddenly and unexpectedly, like a hard drive failure. Or someone might accidentally delete something that is not supposed to be deleted. However, there is a far less common, but very disas...
OVERVIEW It is presumed in this article, that you have some version of AutoCAD and M-Color installed and that you install a new 2018 AutoCAD version and want to preview or print the linetype plot drawings from M-Color like they were in previous AutoCAD...
M-Files 2015.3 introduced the ability to lock M-Files Mobile Apps (Android and iOS) with a personal PIN code. A fingerprint can be used if the device supports fingerprint identification. In this case, a PIN code is still required as a backup measure. This...
Version 1.0 | Last Updated February 7, 2019 1     OVERVIEW Having M-Color and AutoCAD installed, and installing a new AutoCAD version, the M-Color menu is not automatically added to the menu bar. Alternatively, M-Color menu does not automatically appea...
* Overview /Work Notes Creating lawn area and attempting to generate more 3D effect. Attempting to mimic stippling or dots (in addition to color and shadows). They have both AutoCAD Civil3D 2016 & 2018 - but currently working in 2016 and M-Color versi...
SUMMARY This article contains details on how to install a new M-Color license server or how to migrate you license server to a new server machine ACTIONS When you are installing M-Color license server for the first time or migrating your M-Color lic...
AIHE: Tämä on lyhyt ohje yleisestä rutiinista, jolla huoltopäivitys asennetaan palvelinkoneelle. M-Filesin asiakastuki julkaisee tarvittaessa huoltopäivityksiä erilaisten ongelmien korjaamiseen M-Files -tuotteessa. Päivitys sujuu turvallisesti allaolev...
M-Files 2018 changes the compatibility between M-Files server and SharePoint Listing Web Part for the ON-PREMISES versions of SharePoint. This change does not affect the SharePoint Online Web Part. Starting from M-Files 2018, using claims-based authenti...
1 OVERVIEW If your operating system of the server is Windows Server 2012, M-Files Admin tool crashes when trying to use Configurations (Vault-> Configurations). M-Files Admin requires Internet Explorer version 11 to work properly and IE 11 is not availa...
1     OVERVIEW M-Files has built-in shortcuts that are listed in the user guide here: Keyboard Shortcuts in M-Files Desktop [https://www.m-files.com/user-guide/latest/eng/Shortcuts.html]. It is not possible to customize these shortcuts in M-Files, but yo...
M-Files is compatible with MS SQL Server 2017, but in SQL Server 2017 all .NET assemblies to be run in a database have to be explicitly trusted. M-FILES 2018 M-Files 2018 will try to register the assemblies automatically. If it fails for some reason, i...
BACKGROUND Starting October 17th, Microsoft's has started gradually rolling out the latest update to the Windows 10 operating system worldwide. It is called Windows 10 version 1709, the Fall Creators Update and it is continuation of the 1703 Creators upd...
Some customers reported the issue with M-Files co-authoring using OneDrive. The following warning is shown after trying to use "Share via OneDrive" and "Begin co-authoring in OneDrive" functions "This API is no longer supported. Please see https://aka...
Issue: There have been reported connection issues with errors when accessing M-Files after upgrading the M-Files Desktop Client to version 19.5.7811.7 Observerd Error Code: "CoApplication.cpp, 1223, The parameter is incorrect. (CRemoteSettingsManager is...
1     OVERVIEW This article is meant for M-Files Administrators. This explains one specific Dynamics 365 feature in depth: Discovery Service. If the Discovery Service (and user account) part in the M-Files Dynamics integration is misconfigured it may lea...
M-Files normally operates on object IDs (for which there are three types: Internal, External and Original). However, in certain situations, mostly in verify and repair reports or some error messages, a file id or file version may be seen. It is important ...
There are instances where M-Files Online will not upgrade. The system may even display alerts in the bottom right hand of the screen saying a new version has been downloaded and installed, but the version never increments. This only seems to effect system...
Since Office 2013/2016 and up, Outlook add-ins with load time over 1000ms tend to be automatically disabled. Microsoft explains that this has been implemented to speed up the performance of Outlook / Office products. The problem has been reported by m...
The M-Files Outlook add-on is part of the M-Files integration into the MS Office suite of products. It provides a ribbon along the top of the software that has M-Files actions such as "Save to M-Files" and "Save Attachments to M-Files". This add-on is ins...
Sometimes, the M-Files Reporting reports' "Update Report" button is not functioning. The solution to this kind of case to try to setting the Windows display scaling back to 100%. (In Windows 10: Settings -> System -> Display -> Scale and layout -> Cha...
1. OVERVIEW This document describes the denial of Vault access due to SQL password expiration. 2. IMPACTED PRODUCTS AND VERSIONS All M-Files versions. 3. SYMPTOMS Constant spinning within M-Files Admin for 30secs-1min until user receives a "Passwor...
NOTE: The information contained in article below is DEPRECATED and is no longer applicable to current browser and OS versions. For current Java issues with M-Files Web Access, this article should be used instead: M-Files for PC and Mac: missing Java-ap...
Many of the widely used browser types (Safari, Chrome, Firefox) have dropped support for Java-applets in their newest versions. This causes some issues for M-Files Web users when they are trying to modify documents in M-Files using M-Files Web: 1. Doubl...
It may come to a misunderstanding with newly released M-Files updates. From the filename description, it may appear that '"EV" in the filename stands for "Evaluation" and that the newest release is for testing purposes. (i.e M-Files_Online_x64_ara_18_...
Starting from M-Files 2018, the ribbon at the top of the metadata card does not change its color when an object is being edited. If you want to restore the orange color (or any color of your choice) to the ribbon when the metadata card is being edited, ...
It has been observed that some parts of M-Files user interface are not shown optimally on Microsoft Surface devices with high resolution displays or an additional high resolution display connected to it as an external display. This problem is encountered ...
1     OVERVIEW / WORK NOTES As informed in other support articles and M-Files documentation, the M-Filed default Firebird database engine is only intended for small vaults (metadata size of about 1 GB) and for larger vaults the database engine that M-Fil...
Many features in M-Files Admin show data in a listing format, such as Users, User groups, Event Log etc. Columns can be hidden from view and this can lead to confusion when viewing a particular feature and not finding the expected columns. Columns are n...
Microsoft Word has a feature that can be confusing if it is used without realizing it: hiding whitespace. Hiding the whitespace in a Word document hides headers and footers in a document. If that document is saved to an M-Files document vault, the previ...
When M-Files Vaults are in use, it is expected that their size on disk will gradually increase over time, regardless of what the database engine in use is. However, if Firebird SQL database is used, it is important to make sure that the vault size does no...
M-Files Online is available on a subscription basis, providing immediate access to new features and improvements with automatic updates. This reduces IT workload and ensures access to the latest capabilities, including performance and security improvement...
1.    INTRODUCTION This document will describe how multi-factor authentication can be used with the M-Files system. Multi-factor authentication is using two or more factors to authenticate a user. This can be in the form of two separate passwords, an ema...
By default, 500 objects are shown in the single page. This can be changed with the following client-side registry key: _Key: HKEY_CURRENT_USERSOFTWAREMotiveM-Files[Version]ClientMFShell[VaultName]_ _Value name: ObjectsPerGroupInViews_ _Value type: REG_D...
When scanning a document from a scanner or simply dragging and dropping to the vault as a TIFF file, the conversion to a searchable PDF occurs only when the 2 conditions have been met. * OCR is enabled in your license. This would be listed under the A...
1     OVERVIEW This document describes how you can improve M-Files View Performance. 2     IMPACTED PRODUCTS AND VERSIONS All supported M-Files versions 3     SYMPTOMS M-Files views can become slow; here are some tips on how you can attempt improve...
_WHAT IS HAPPENING?_ When opening Outlook the following error message is shown: CoMSOutlookApplicationEventSink.cpp, 497, Unspecified error. (The Outlook data file (.pst) failed to load for this session.) (0x80004005) MSOutlookApplication.cpp, 1221, Un...
OVERVIEW The purpose of this article is to resolve issues on pdf files not showing as expected while converted from Excel in M-Files. IMPACTED PRODUCTS AND VERSIONS M-Files version 2015 and later. SYMPTOMS Converting an Excel file to PDF using M-Fi...
1     OVERVIEW This document outlines the ports used for the Network Folder Connector, also known as External File Repository. 2     PORTS The following ports are required for MFServer to connect to a network share with the NFC: 2.1       MFSERVER -...
APPLIES TO: * M-Files Client (Desktop) 10.0 and above SYMPTOMS: * Task area shortcut link removed / disappeared MORE INFORMATION: This is something that gets asked from us time to time, so here'a a step-by-step how to recover from the situation, ...
APPLIES TO: * M-Files 10, 10.1., 10.2 SYMPTOMS: In some situations, M-Files Web Access interface, while logging in, may request a user to enable PDF plugin. SOLUTION: Please review the following articles about how to manage to do this: _Note: Th...
1     OVERVIEW There is a feature in M-Files Desktop application which causes the window to maximize when you enter a document vault. Sometimes users may want to disable this feature. 2     PRODUCTS AND VERSIONS M-Files version 10 and later. 3     S...
1. OVERVIEW When configuring the Metadata Card, the Property Filter will show built-in Properties from the drop-down list. When you want to use a custom/created Property, you'll need to type it out. 2. IMPACTED PRODUCTS AND VERSIONS All M-Files versio...
In M-Files Views, for example, you can define property search conditions. If you want to set a certain property value as search term, you may see in the drop down list two types of items: normal properties and ones with a text (any property). What doe...
In the unfortunate situation you happen to encounter an error in M-Files, you can usually find a button labeled 'Details' in the error dialogue. The extra error data found when clicking the button is called an "error stack", which is very useful for M-Fil...
1     OVERVIEW This is just to illustrate the purpose of the temp folder that exists in the Filedata folder. 2     EXPLANATION The filedata temporary folder is used to temporarily to store files, if for example a client requests the server to download...
1     OVERVIEW / WORK NOTES When trying to access an object or affected features in M-Files it will throw an error similar to: CoSnapInComponent.cpp, 814, Registry key is missing. The key is: HKEY_LOCAL_MACHINESOFTWAREMotiveM-Files19.3.7499.3. (0x80043...
1. OVERVIEW Reset Windows10 Default Apps 2. IMPACTED PRODUCTS AND VERSIONS All M-Files versions. 3. SYMPTOMS Customers are unable to Check-Out documents within M-Files. Error, "Windows cannot access the specified device, path, or file. You may not hav...
1. OVERVIEW When a built-in View is deleted in error, there is a solution to restore it. 2. IMPACTED PRODUCTS AND VERSIONS All M-Files versions. 3. SYMPTOMS 1. Built-in View isn't accessible to anyone. If the taskbar shortcut is active, an error may b...
PROBLEM DESCRIPTION: When saving an email from Outlook to M-Files either through the M-Files folder in Outlook or from M-Files ribbon, user encounters error message: "SaveToMFilesThread.cpp, 181, Error loading type library/DLL. (0x80029C4A)" Cause: ...
OVERVIEW This article talks about a problem in which customers tries to open M-Files Web in Google Chrome, login, select their vault and get redirected back to login page once again, not being able to login until cache is cleared. IMPACTED PRODUCTS AND...
1     OVERVIEW How to set values workflow and state with metadata card configuration to the metadata card. 2     SUPPORTED VERSIONS M-Files versions supporting Metadata card configuration feature (2015.1->). The syntax in metadata card configuration i...
* Open M-Files Admin. * Expand the server node in the left-side tree view. * Expand the _Document Vaults _ * Right-click the vault of your choice and select PROPERTIES. * Open the _Advanced _ * Click the DEFINE… button under the _Use Microsoft...
M-Files' SharePoint Online and OneDrive for Business connectors do not currently support SharePoint's modern authentication. If your SharePoint Online tenant uses modern authentication, then you need to specifically allow applications to connect without m...
M-Files first checks if the file can be found from client's cache at the user's computer: If it is not found, M-Files Server will then generate a PDF preview of the document as a one-time operation for the first time. Subsequent previews will render faste...
 *** THE UPDATE TO FIX THE WINDOWS 10 CREATORS UPDATE M-FILES MENU AND DRIVER SIGNING ISSUE IS AVAILABLE, SEE BELOW *** BACKGROUND Microsoft released Windows 10 Creators update 1703 for general availability on April 11th, 2017 for manual installation v...
Note: This example is only useful for vaults that use SQL for their database and where the the file data for the vault is stored outside of the database itself. This is useful if, for example, you have a virus scanner that detects a virus in one of the ...
Many times customers have questions about what is actually going on when the Optimize Database job is run. Since some of the screens flash up so quickly they can't be read, here is a listing of exactly what is performed for each step during the Optimize D...
M-Files vaults that use MS SQL as the vault's database engine supports storing filedata on MS SQL or in the Windows file system. For larger vaults - in the range of hundreds of gigabytes or more - it is usually better to store filedata in the file system ...
If you are experiencing issues with being stuck in Offline mode when logging in but the vault connection tests are successful from the document vault connection settings, following the steps below can help to resolve the issue. In this situation, the fa...
In case you have troubles in getting TeamViewer remote session opened, please check first the following: ANTIVIRUS ERROR MESSAGE IS GIVEN: Please check TeamViewer article: http://www.teamviewer.com/en/help/32-Why-does-my-antivirus-software-come-up.asp...
1. OVERVIEW This document describes a useful tool called, Step Recorder, for troubleshooting issues. 2. IMPACTED PRODUCTS AND VERSIONS Works for all M-Files versions. Applies to Windows 7, 8.1, and 10. 3. DESCRIPTION *Recorder (called Problems Steps...
Here is a useful tip that was originally posted in the M-Files community: https://community.m-files.com/index.php?topic=4636.0 [https://community.m-files.com/index.php?topic=4636.0] It gives useful tips on how to find the total amount of documents (or...
When copying, moving or backing up a vault, this error might be encountered in rare instances. To troubleshoot this problem, please check the antivirus software's quarantine storage for these files. In general, you should set the antivirus software of t...
Situation: If the anti-virus software protection in use has not been excluded from M-Files, The error message below may be triggered and M-Files add-ins may be disabled. This can cause performance issues in M-Files Server and M-Files Server administrato...
If you have mail notifications enabled, M-Files server sends assignment notifications using assignment owner's email address by default. Some SMTP mail servers (Office 365 mail servers for example) are configured not to accept connections where the sender...
While deleting a project that contain documents in it, Event Log in M-Files Admin only registers the deletion of the project object but not its associated documents. This should be logged for auditing purposes. Improvement ID 149149 has been opened for ...
* Overview /Work Notes M-Files Web, receive error message attempting to view PDF in IE browser. "PDF document viewing is not currently supported by the Mobile viewer" * Solution /Workaround With touch enabled devices, the preview is handled by th...
* Overview /Work Notes M-Files Web, receive error message attempting to view PDF in IE browser. "PDF document viewing is not currently supported by the Mobile viewer" * Solution /Workaround With touch enabled devices, the preview is handled by ...
You can configure one M-Files Web proxy to relay traffic to several M-Files application servers instead of installing a separate proxy server for each application server. As a starting point, follow this document to install the proxy server: https://kb...
When something doesn't quite work the way it should on a computer, Process Monitor (a.k.a ProcMon) can be a valuable tool to investigate the root cause of the problem. ProcMon is a tool that is named after what it literally does; it monitors processes on ...
1. OVERVIEW This document outlines steps to take when a user's M: drive has gone missing. 2. EXPLANATION a. Check if Antivirus software is scanning any of the M-Files drives, installation folders, or services b. Check if MF Status.exe is running, ...
1     OVERVIEW Logging into a document vault in M-Files Admin tool might not always require a license. 2     DESCRIPTION The following scenarios have been identified: * Login to M-Files Server from Admin as Current Windows User (myDomainJohn) * ...
The M-Files Client includes a virtual M: drive. The virtual M-Files drive does not, in fact, take up any space from your actual hard drive. The Windows Operating System requires drives to report their capacity and the amount of free space available in F...
Previewing documents in M-Files can give you different results depending on where the document is listed when it is selected for previewing. PREVIEW DOCUMENT FROM SEARCH RESULTS When you click on a document in search results in M-Files, the preview is ...
When creating a vault connection in Windows 7 to an M-Files server that uses Windows 2016 Server operating system, an "Access is denied" or "The RPC server is unavailable (0x800706BA)" error could be encountered. The reason for this error is that Window...
_EDIT: The "November 2018" release of both M-Files 2018 and M-Files Online will feature a workaround for this issue and this bug should no longer be an issue. Download the updates here: https://www.m-files.com/update-mfiles [https://www.m-files.com/update...
1 OVERVIEW A metadata card of an object shows an ID number in the upper left corner. This ID is called "Display ID" and changes depending on where the object originates. Display ID shows the object's IDs in the order shown below (if the object has any ...
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