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Frequently Asked Questions : M-Files > M-Files Server Administrator
1     OVERVIEW This document describes technical issue regarding a user not receiving assignment notifications from M-Files Server. 2     IMPACTED PRODUCTS AND VERSIONS All supported versions of M-Files. 3     SYMPTOMS When sending an assignment no...
1     OVERVIEW A common misconception with the automatic refresh of external value lists and object types is that they are refreshed once every 15 minutes (quick refresh interval). While the quick refresh interval is set to 15 minutes, the automatic refr...
Vault index data is redundant data, it is not absolutely necessary to back it up as it can be rebuilt. However, especially in large vaults, loss of index data will result in a demanding indexing operation, during which full text searches from the data (me...
Problem: Changing the user account or username to new login account with compliance kit or QMS creates an error stating "This operation is not allowed when the electronic signature and Compliance module mode is active." Similar error message can occur i...
As default, M-Files shows the display names of the values based on the built-in Users value list in the "Firstname Lastname" format, as shown in the attached screenshot. You can change the display name format by applying the following registry value in Wi...
Version 1.0 | Last Updated 27 August 2019 1     OVERVIEW When an M-Files user that has permissions to create common views creates or modifies one, the changes or the new view does not show up to the other users. This article explains how to solve suc...
Version 1.0 | Last Updated 03 September 2019 1     OVERVIEW This article includes information of the license compatibility from Compliance Kit version to a newer one. When M-Files is upgraded to a new version, the Compliance Kit vault application mus...
1     IMPACTED PRODUCTS AND VERSIONS M-Files version 11.3.x.254 and older. Issue does not occur in M-Files 12.0 and newer. 2     SYMPTOMS When attempting to install a vault application, an error is seen stating: Could not load file or assembly
If you encounter a problem in which the date format is not being observed in a concatenated property, here's what you can try: - Go to Settings > Time & Language > Change date and time formats. Make sure that "Short date" field has the desired format ...
1     OVERVIEW QUESTION Is there a way to fully disable multi-file documents (MFD) in the platform? 2     ANSWER At the time of version 19.6, there is no way to disable multi-file documents in the platform. There is a feature enhancement request under...
1     OVERVIEW / WORK NOTES When trying to add or update an Object that utilizes a Connection to External Database and it throws an error similar to: MPropertyPage2.cpp, 102, Duplicate property definition. (0x80040013) MPropertySheet2.cpp, 143, Dupli...
Version 1.0 | Last Updated 27 august 2019 1     OVERVIEW By default, M-Files Server is not able to index AutoCAD .DWG files for their content to appear on M-Files searches. This article describes an easy way to enable indexing the file contents of .DWG...
When migrating an M-Files vault from Firebird to SQL, the below error may be encountered: _Status: Failed. Error: Migrating document vault "[vault name]" failed._ _Copying of database table "TRANSLATION_TID3_OT0_IW" failed._ _Unspecified error. (Uns...
1     SYMPTOMS When trying to launch M-Files, similar error messages are displayed: _CustomControlSite.cpp, 1051, 'jQuery' is undefined (0x80040008)_ _ Home Screen: jquery.placeholder.js, 16, 'jQuery' is undefined (0x80040008)_ _ MErrorHelper.cpp, 2395...
In case you have issues when refreshing external object types, you can enable logging for external object types to get more information about the problem. This can be done with the following server-side registy keys: LOGGING CAN BE CONFIGURED (ON/OFF) B...
FIREWALL SETTINGS FOR M-FILES SERVERS ►Incoming TCP/IP traffic from Client computers to port 2266 should be allowed - Only applicable when using standard TCP/IP protocol - For RPC over HTTPS allow incoming traffic to port 443 ►HTTP-traffic to port...
1     OVERVIEW M-Files support may require an event viewer log for investigating M-Files related issues in many cases. M-Files stores detailed logs for different M-Files events in Windows Event Viewer Log. These logs can be helpful while investigating an...
You can try increasing the default values of the following registry settings on the server if you are having timeout errors with your scripts Default value Registry Key HKEY_LOCAL_MACHINESOFTWAREMotiveM-FilesServerMFServer Value ...
1. OVERVIEW In case you have issues related to indexing, indexing and indexing manager logs provides more information about the issue. Please send those logs to M-Files Support for further investigation. 2. SOLUTION Logging can be enabled with followi...
1 OVERVIEW In case you have issues with licenses, e.g. releasing license, there are specific logs that can be enabled to provide more information about the issue. Please repeat the issue with following registry keys set and send those logs to M-Files Sup...
1 OVERVIEW In case you have issues with 'Optimize Database (Thorough)', there are specific logs that can be enabled to provide more information about the issue. Please send those logs to M-Files Support for further investigation. 2 SOLUTION You can en...
1     OVERVIEW In some cases, M-Files support may ask client to send a metadata backup for investigating critical issues. This document describes the process for creating metadata backup for M-Files vault. 2     IMPACTED PRODUCTS AND VERSIONS For MS S...
1     OVERVIEW Disabling notifications in a document vault is a frequently asked feature. It is also a feature we are working to develop in M-Files. This article describes the methods of disabling the different kinds of notifications in M-Files. This a...
1     OVERVIEW This document covers how to get an object count in a vault with the use of the Admin Tool. Keep in mind that for enterprise level vaults, this is NOT RECOMMENDED as this will tax performance of the database. 2     STEPS * Open Admin t...
OVERVIEW Here is some code that can be used to import an Event_Log.xml file that exported from M-Files Admin into SQL for a more in depth analysis. There is also a sample query at the end that will provide a count of Events by Hour which is useful for ...
Here is some code that can be used to import an Event_Log.xml file exported from M-Files Admin into SQL for a more in depth analysis. I've also provided a sample query at the end that will provide a count of Events by Hour which has been useful for find...
1     OVERVIEW When using the 'Share Public Link' functionality within M-Files, vault administrators may need to keep track of which documents are currently being shared or have previously been shared with external parties. The following information will...
This knowledgebase article describes how to establish a connection between M-Files to an Oracle database. First, install Oracle's database drivers on the M-Files server computer. NOTE: M-FILES SERVER SERVICE MUST BE OFFLINE DURING THE DRIVER INSTALLATIO...
In M-Files 2018, when selecting a value from a dropdown on a metadata card, an additional empty line is created automatically. This is handy in most cases, but there are also circumstances in where you might want to disable this feature. HOW TO DO IT C...
Version 1.0 | Last Updated 03 September 2019 1     OVERVIEW This article describes how to enable the full text search to index specified file types. This feature is often used for example to enable zip file content indexing. 2     SOLUTION It is p...
1     GENERAL OVERVIEW When working on installing IDOL enterprise search for on premise setups, the install documentation refers to using the OEM license file. Support is unable to generate nor provide any license files for any add-ons nor the core produ...
APPLIES TO: * M-Files 9 * Microsoft SQL Server Express 2012 SYMPTOMS: It is possible, that the freshly installed Microsoft SQL Server 2012 Express edition [http://www.microsoft.com/en-us/sqlserver/editions/2012-editions/express.aspx] causes an erro...
The process of indexing metadata and file data of vault objects can be very memory intensive and can take an extended amount of time. It is not recommended to start a "Rebuild Full-Text Search Index" task during working hours. Small vaults can be indexed ...
In many - if not most - cases, when a disaster happens, it happens suddenly and unexpectedly, like a hard drive failure. Or someone might accidentally delete something that is not supposed to be deleted. However, there is a far less common, but very disas...
1 OVERVIEW If your operating system of the server is Windows Server 2012, M-Files Admin tool crashes when trying to use Configurations (Vault-> Configurations). M-Files Admin requires Internet Explorer version 11 to work properly and IE 11 is not availa...
Some customers reported the issue with M-Files co-authoring using OneDrive. The following warning is shown after trying to use "Share via OneDrive" and "Begin co-authoring in OneDrive" functions "This API is no longer supported. Please see https://aka...
1     OVERVIEW We cover how to backup vault databases in the following link here [https://www.m-files.com/user-guide/latest/eng/Operations_Backup.html?hl=backup], however the purpose of this document is to go over options for M-Files Server software back...
1. OVERVIEW This document describes the denial of Vault access due to SQL password expiration. 2. IMPACTED PRODUCTS AND VERSIONS All M-Files versions. 3. SYMPTOMS Constant spinning within M-Files Admin for 30secs-1min until user receives a "Passwor...
APPLIES TO: * M-Files 8 and above ADDITIONAL INFORMATION: If the metadata extended permissions are set on for the vault (see the properties of the Vault), you cannot set automatic permissions that are based on choice "Current User". In automatic pe...
1     OVERVIEW / WORK NOTES As informed in other support articles and M-Files documentation, the M-Filed default Firebird database engine is only intended for small vaults (metadata size of about 1 GB) and for larger vaults the database engine that M-Fil...
1     OVERVIEW / WORK NOTES When trying to make a change in M-Files to a class, property, etc. it throws an exception like: MPropertyPage2.cpp, 102, Cannot change the unmodifiable parts of a property definition. (0x8004002F) MPropertySheet2.cpp, 143,...
1     OVERVIEW This document outlines the ports used for the Network Folder Connector, also known as External File Repository. 2     PORTS The following ports are required for MFServer to connect to a network share with the NFC: 2.1       MFSERVER -...
1. OVERVIEW When configuring the Metadata Card, the Property Filter will show built-in Properties from the drop-down list. When you want to use a custom/created Property, you'll need to type it out. 2. IMPACTED PRODUCTS AND VERSIONS All M-Files versio...
1     OVERVIEW This is just to illustrate the purpose of the temp folder that exists in the Filedata folder. 2     EXPLANATION The filedata temporary folder is used to temporarily to store files, if for example a client requests the server to download...
1     OVERVIEW / WORK NOTES When trying to access an object or affected features in M-Files it will throw an error similar to: CoSnapInComponent.cpp, 814, Registry key is missing. The key is: HKEY_LOCAL_MACHINESOFTWAREMotiveM-Files19.3.7499.3. (0x80043...
1. OVERVIEW When a built-in View is deleted in error, there is a solution to restore it. 2. IMPACTED PRODUCTS AND VERSIONS All M-Files versions. 3. SYMPTOMS 1. Built-in View isn't accessible to anyone. If the taskbar shortcut is active, an error may b...
If you experience an error stating "Conversion to searchable PDF failed. The input file could not be loaded, possibly due to a wrong format." whether this happens in the client side or on an automated operation such as a file scan, the most common resolut...
* Open M-Files Admin. * Expand the server node in the left-side tree view. * Expand the _Document Vaults _ * Right-click the vault of your choice and select PROPERTIES. * Open the _Advanced _ * Click the DEFINE… button under the _Use Microsoft...
Setting up the preview pane to always show at the bottom of the client on a system can be accomplished by setting the following configuration in Named Value Manager. Be cautious as this will lead to some visual metadata card configurations from loading pr...
1     OVERVIEW The following information is a brief summary of what services in Windows would need to be stopped to properly bring M-Files Server offline. Note that when bringing the server offline, all vaults attached to this server will be inaccessible...
OVERVIEW Note: This example is only useful for vaults that use SQL for their database and where the file data for the vault is stored outside of the database itself. This is useful if, for example, you have a virus scanner that detects a virus in one o...
If you have mail notifications enabled, M-Files server sends assignment notifications using assignment owner's email address by default. Some SMTP mail servers (Office 365 mail servers for example) are configured not to accept connections where the sender...
1     OVERVIEW Logging into a document vault in M-Files Admin tool might not always require a license. 2     DESCRIPTION The following scenarios have been identified: * Login to M-Files Server from Admin as Current Windows User (myDomainJohn) * ...
You have external file sources in M-Files and now some (or all) of those external files are deleted somehow? Have no fear, there is a method to the madness. And your files are safe. THIS IS WHAT HAPPENS * You have external file sources in M-Files and...
1 OVERVIEW A metadata card of an object shows an ID number in the upper left corner. This ID is called "Display ID" and changes depending on where the object originates. Display ID shows the object's IDs in the order shown below (if the object has any ...
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