Frequently Asked Questions
RSS Feed
Frequently Asked Questions : M-Files > M-Files Daily Use
You might have come across a situation where the filename changes if the file is exported outside of M-Files. The filename may have a "{2}" in it that wasn't present in M-Files. There is a good reason for this. The "/" is a prohibited character in Windo...
There have been numerous cases while trying to use the "Sharing, E-mail and PDF" > "Send Link by E-mail" have resulted in an error: > EmailClientThread.cpp, 224, An error occurred in the e-mail > application. > Make sure that the e-mail application is a...
Version 1.0 | Last Updated February 28, 2019 1     OVERVIEW M-Files does not scale with 4K screen resolution. The following is a work around to this issue until a real solution is made in place. 2     IMPACTED PRODUCTS AND VERSIONS M-Files is the on...
With regards to opening a vault when Windows opens, there is no configuration on M-Files to do this. However there is a trick to do this inside Windows under the Startup, depending on the version of Windows. 1. Go to Start > Run > and type "shell:startu...
1. OVERVIEW This document describes issues presented after Chronoscan Application is automatically updated. 2. IMPACTED PRODUCTS AND VERSIONS M-Files is only impacted by the use of the Chonoscan Application. M-File tools work as expected. Chronoscan app...
When using the Compare function in the M-Files ribbon inside Word, and you select the older document you want to revise, Word should display your current document and the older document on the right-hand side. https://www.m-files.com/user-guide/2018/eng...
The following is supplemental knowledge in addition to the details provided in the 2018 user guide with regard to mail sources: https://www.m-files.com/user-guide/latest/eng/Connections_to_external_sources_Mail_sources.html Q: If the user chooses to rea...
If you use the "Event subscriptions" Event "Document or object matches the conditions of the filter" when creating a custom notification in M-Files Client side, note that only the Digest Message delivery actually works with this selection. You are actua...
If you encounter a problem in which the date format is not being observed in a concatenated property, here's what you can try: - Go to Settings > Time & Language > Change date and time formats. Make sure that "Short date" field has the desired format ...
The M-Files properties "Time" and "Timestamp" work differently. The M-Files server is operating in UTC time. And the Time zone of the Client PC is affecting how the timestamps are visible in the metadata card. If the Time zone in PC is UTC+2 and in th...
If you run into a situation where you create an instance of a template from M-Files, fill out the metadata card, and then the Office Application such as Word or Excel opens up with the fields empty, chances are the MFstatus.exe is not running or respondin...
Applies to: M-Files 2018 (12.0.6400.37), M-Files 2018 SR1 (12.0.6550.8). This bug has been fixed in M-Files 12.0.6554.0. Configuring a document vault connection or logging in to the vault may fail with the error "A security package specific error occurr...
APPLIES TO: * M-Files 9 and above FEATURE: * Assignment - Mark Complete in M-Files Client (Desktop) software The Mark Complete dialog which requests the comment can be hidden with the following registry setting: Key: HKEY_CURRENT_USERSOFTWAREMOT...
You can try increasing the default values of the following registry settings on the server if you are having timeout errors with your scripts Default value Registry Key HKEY_LOCAL_MACHINESOFTWAREMotiveM-FilesServerMFServer Value ...
M-Files provides the option to allow/disallow use of properties, objects, and classes as grouping levels. This allows Admins to better tailor the views and grouping level options that users can access. If you would like to create a View with a Grouping ...
SYMPTOMS: IF YOU ARE RUNNING THE 64-BIT VERSION OF WINDOWS 7 (OR VISTA), YOU MAY FIND THAT YOUR PDF FILES DO NOT PREVIEW IN WINDOWS EXPLORER OR AT M-FILES PREVIEW WINDOW, AS THEY DO IN THE 32-BIT VERSIONS. INSTEAD, ALL YOU SEE IS A MESSAGE STATING THAT T...
If you have deleted a built in view such as "Assigned to Me" or "Recently Accessed by Me" etc. , there is a way to restore them: In M-Files Admin tool: 1. Create a new vault 2. From the new vault find Content replication and archiving -> One-time Exp...
Features that are introduced in 2018 but will not function in 2015 server (not guaranteed to be full extensive list) -Pinning documents -IML (both external repository connections and AI powered information management) -Metadata configuration handled...
Since Office 2013/2016 and up, Outlook add-ins with load time over 1000ms tend to be automatically disabled. Microsoft explains that this has been implemented to speed up the performance of Outlook / Office products. The problem has been reported by m...
1     OVERVIEW Sometimes using Thunderbird as the default e-mail client seems to have no effect when sending links or copies of objects from M-Files by e-mail. M-Files tries to use Outlook if the program is available while sharing content via the "Send C...
1. OVERVIEW This document describes the denial of Vault access due to SQL password expiration. 2. IMPACTED PRODUCTS AND VERSIONS All M-Files versions. 3. SYMPTOMS Constant spinning within M-Files Admin for 30secs-1min until user receives a "Passwor...
OVERVIEW This document describes technical details of M-Files user password complexity. IMPACTED PRODUCTS AND VERSIONS M-Files version 10.0 and later. DIFFERENT USERS M-Files allows to use two different kind of users. The user can be an M-Files int...
NOTE: The information contained in article below is DEPRECATED is is no longer applicable to current browser and OS versions. For current Java issues with M-Files Web Access, this article should be used instead: M-Files for PC and Mac: missing Java-app...
By default, 500 objects are shown in the single page. This can be changed with the following client-side registry key: _Key: HKEY_CURRENT_USERSOFTWAREMotiveM-Files[Version]ClientMFShell[VaultName]_ _Value name: ObjectsPerGroupInViews_ _Value type: REG_D...
When scanning a document from a scanner or simply dragging and dropping to the vault as a TIFF file, the conversion to a searchable PDF occurs only when the 2 conditions have been met. * OCR is enabled in your license. This would be listed under the A...
1     OVERVIEW This document describes how you can improve M-Files View Performance. 2     IMPACTED PRODUCTS AND VERSIONS All supported M-Files versions 3     SYMPTOMS M-Files views can become slow; here are some tips on how you can attempt improve...
APPLIES TO: * M-Files Client (Desktop) 10.0 and above SYMPTOMS: * Task area shortcut link removed / disappeared MORE INFORMATION: This is something that gets asked from us time to time, so here'a a step-by-step how to recover from the situation, ...
1     OVERVIEW How to set values workflow and state with metadata card configuration to the metadata card. 2     SUPPORTED VERSIONS M-Files versions supporting Metadata card configuration feature (2015.1->). The syntax in metadata card configuration i...
Sometimes when you are performing some normal M-Files operation there will be a lock conflict error. The error may say e.g.: ...SQL update statement probably resulted in a lock conflict. Try performing the operation again. (0x80040454) OR ...SQL upd...
APPLIES TO: * M-Files 9, 10, 2015, 2015.1   SYMPTOMS: Often users tend to do fast full text searches with operators '+' or '-', and expect that if they use '-' the results do not contain the words excluded from search. However, as there are legima...
While deleting a project that contain documents in it, Event Log in M-Files Admin only registers the deletion of the project object but not its associated documents. This should be logged for auditing purposes. Improvement ID 149149 has been opened for ...
Help Desk Software by Kayako case