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Cloud vault connection issue after May 19th update
Posted by Sakari Heinonen (M-Files) on 21 May 2019 11:10 AM

Some cloud vault customers have reported cloud vault connection issues after May 19th Cloud Vault update to version 19.5.7811.7.
A workaround is to re-establish the cloud vault connection from Document Vault Connections.

More information can be found in a support article here Cloud vault connection issue after May 19th update

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Cloud vault connection issue with unpatched Windows 7 workstations and Windows 2012 Servers
Posted by Sakari Heinonen (M-Files) on 29 April 2019 05:34 PM

Cloud customers using unpatched Windows 7 workstations or Windows 2012 servers might have encountered cloud connectivity issues since April 28th, 2019 cloud update.

This is due to disabling soon-to-be deprecated and vulnerable TLS 1.0 and TLS 1.1 protocols on all M-Files Cloud Servers as per common data security recommendations. Network connections using TLS 1.0 or 1.1 will no longer be accepted by M-Files Cloud servers after the April 28 update.

You can find instructions on how to enable the required TLS 1.2 protocol and more about the issue in our support article:

Cloud Vaults unavailable with unpatched Windows 7 or Windows 2012 Servers

M-Files Cloud customers had been notified of this change prior to the update and instructed to enable TLS 1.2 on older operating systems in order to avoid disruptions in the service. Workstations running Windows 8/8.1, Windows 10 or newer Windows servers, as well as mobile and M-Files Web Access users were not affected by the change.

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Speed up processing your support tickets
Posted by Rami Aalto (M-Files) on 08 February 2019 11:28 AM

Support tickets usually indicate there is a problem somewhere and that is never nice. Waiting is also never nice, but luckily there are ways to help us in Support to process your ticket faster.

Check our other information sources for answer

Provide us with more applicable information

  • The M-Files client and server versions used
  • The operating system version used
  • The database used
  • Any error messages (if possible, please use the button labeled 'Details' in the error dialogue and copy-paste the error to the message)
  • Screen captures
  • Event logs

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M-Color with AutoCAD 2019 support is published!
Posted by Rami Aalto on 10 July 2018 11:14 AM

M-Color version 9.9.571.0 is now published. The most notable change is the support for AutoCAD 2019. Please note that AutoCAD LT 2019 is not supported (last supported AutoCAD LT version was 18.0).

The new M-Color version can be found here:


The downloading links are also updated in the following Kayako articles:

INFO: Downloading and Installing M-Color 9.9

INFO: M-Color 9.9:n lataaminen ja asentaminen

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Submitting a Support Ticket
Posted by Sami Peltola on 13 March 2018 11:31 AM

Welcome to M-Files support!

You can submit a support ticket by logging in to our portal and by selecting Submit a Ticket.

If you don't have an account for our support portal yet, please use the Register button to register a new account.

You can read more about the registration process in detail and how to submit and follow M-Files support tickets here:

How to register, submit and follow M-Files support Tickets

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M-Color support for AutoCAD 2018 LT will end at version 2018.0
Posted by Kimmo Pyhältö on 09 March 2018 10:09 AM

M-Color has previously been compatible with both the full AutoCAD versions as well as AutoCAD LT. The compatibility with AutoCAD LT relies on 3rd-party technology, which will unfortunately no longer be available for any AutoCAD LT versions newer than AutoCAD LT 2018.0. Because of this, we will not be able to continue providing compatibility with AutoCAD LT beyond AutoCAD LT 2018.0.

Support for the full AutoCAD versions will continue beyond AutoCAD 2018, too.

If you have any questions regarding this matter, please contact We apologize for the inconvenience this creates.


To get the M-Color working again, please uninstall the AutoCAD LT 2018 updates like 2018.1 and/or 2018.1.1 with the following instructions:

1. Search "Programs" and select Add or remove programs

2. On the right side, under Related settings select Programs and Features

3. On the left side select View installed updates

4. Right click from "Autodesk AutoCAD 2018.1" and click Uninstall

5. After uninstalling the update, restart AutoCAD

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