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Mar
13
Submitting a Support Ticket
Posted by Sami Peltola on 13 March 2018 11:31 AM

Welcome to M-Files support!

You can submit a support ticket by logging in to our portal and by selecting Submit a Ticket.

If you don't have an account for our support portal yet, please use the Register button to register a new account.

You can read more about the registration process in detail and how to submit and follow M-Files support tickets here:

How to register, submit and follow M-Files support Tickets


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Mar
9
M-Color support for AutoCAD 2018 LT will end at version 2018.0
Posted by Kimmo Pyhältö on 09 March 2018 10:09 AM

M-Color has previously been compatible with both the full AutoCAD versions as well as AutoCAD LT. The compatibility with AutoCAD LT relies on 3rd-party technology, which will unfortunately no longer be available for any AutoCAD LT versions newer than AutoCAD LT 2018.0. Because of this, we will not be able to continue providing compatibility with AutoCAD LT beyond AutoCAD LT 2018.0.

Support for the full AutoCAD versions will continue beyond AutoCAD 2018, too.

If you have any questions regarding this matter, please contact support.m-files.com. We apologize for the inconvenience this creates.

 

To get the M-Color working again, please uninstall the AutoCAD LT 2018 updates like 2018.1 and/or 2018.1.1 with the following instructions:

1. Search "Programs" and select Add or remove programs

2. On the right side, under Related settings select Programs and Features

3. On the left side select View installed updates

4. Right click from "Autodesk AutoCAD 2018.1" and click Uninstall

5. After uninstalling the update, restart AutoCAD


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Mar
9
M-Color tuki AutoCAD 2018 LT:lle loppuu versioon 2018.0
Posted by Kimmo Pyhältö on 09 March 2018 10:05 AM

M-Color on ennen ollut yhteensopiva molempien, täyden AutoCADin ja AutoCAD LT:n kanssa. Yhteensopivuus AutoCAD LT:n kanssa riippuu kolmannen osapuolen teknologiasta, jota ei valitettavasti ole saatavilla mihinkään uudempaan AutoCAD 2018 LT -versioon kuin 2018.0. Tämän vuoksi emme pysty tarjoamaan yhteensopivuutta AutoCAD LT:n kanssa versiota 2018.0 pidemmälle.

Tuki täydelle AutoCAD:lle jatkuu myös version 2018.0 jälkeen.

Mikäli sinulla on kysyttävää asiaan liittyen, voit ottaa yhteyttä osoitteessa support.m-files.com. Pahoittelemme asian aiheuttamaa haittaa.

 

Saatte m-Colorin toimimaan poistamalla AutoCAD LT 2018.0 uudemmat päivitykset kuten 2018.1 ja 2018.2 seuraavilla ohjeilla:

1. Search "Programs" and select Add or remove programs

2. On the right side, under Related settings select Programs and Features

3. On the left side select View installed updates

4. Right click from "Autodesk AutoCAD 2018.1" and click Uninstall

5. After uninstalling the update, restart AutoCAD


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Jan
23
M-Files Cloud Vault: M-Files 2018 is here!
Posted by Panu Parkkila on 23 January 2018 01:37 PM

M-Files Cloud Vault service was updated to the 2018 version during a maintenance break on January 21st. Updating M-Files Desktop is not mandatory, but we recommend updating to take full advantage of the 2018 New Features and Enhancements.

Highlights of the new M-Files 2018 version include a unique Intelligent Metadata Layer, AI powered Information Management, and enhanced usability with a new user interface and performance improvements.

To access the Intelligent Metadata Layer, you will need an IML Core Module license, which is embedded to M-Files Server license. IML Connectors and Intelligence Services will be downloadable via the M-Files Solution Catalog.

Please be aware that the Network Folder Connector from M-Files Cloud to customers' on-premises network shares is not supported in this release. We are working on this and will provide support as soon as possible.

Cloud Vault administrators must update M-Files Admin since the previous M-Files Admin is not compatible with the updated cloud server. If you have not already installed the upgrade package below, please do that as soon as possible to ensure that you can modify the cloud vault structure without interruptions.

M-Files API must be updated in applications that use M-Files Server API to access M-Files Cloud vaults, however applications using the M-Files Web Service or Desktop API do not need to be updated. If you are using replication between cloud and on-premises, please refer to the M-Files API and Replication Compatibility documentation.

Download M-Files 2018 here

 

Sincerely,

M-Files Cloud Team


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