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Speed up processing your support tickets
Posted by Rami Aalto (M-Files) on 08 February 2019 11:28 AM

Support tickets usually indicate there is a problem somewhere and that is never nice. Waiting is also never nice, but luckily there are ways to help us in Support to process your ticket faster.

Check our other information sources for answer

Provide us with more applicable information

  • The M-Files client and server versions used
  • The operating system version used
  • The database used
  • Any error messages (if possible, please use the button labeled 'Details' in the error dialogue and copy-paste the error to the message)
  • Screen captures
  • Event logs

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