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Cloud vault connection issue with unpatched Windows 7 workstations and Windows 2012 Servers
Posted by Sakari Heinonen (M-Files) on 29 April 2019 05:34 PM

Cloud customers using unpatched Windows 7 workstations or Windows 2012 servers might have encountered cloud connectivity issues since April 28th, 2019 cloud update.

This is due to disabling soon-to-be deprecated and vulnerable TLS 1.0 and TLS 1.1 protocols on all M-Files Cloud Servers as per common data security recommendations. Network connections using TLS 1.0 or 1.1 will no longer be accepted by M-Files Cloud servers after the April 28 update.

You can find instructions on how to enable the required TLS 1.2 protocol and more about the issue in our support article:

Cloud Vaults unavailable with unpatched Windows 7 or Windows 2012 Servers

M-Files Cloud customers had been notified of this change prior to the update and instructed to enable TLS 1.2 on older operating systems in order to avoid disruptions in the service. Workstations running Windows 8/8.1, Windows 10 or newer Windows servers, as well as mobile and M-Files Web Access users were not affected by the change.

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